STUDENT COMPLAINT PROCESS
In order to provide an effective and equitable means of addressing student complaints, a
process is available to any student who believes that Salem’s decision, action, or
policy has unfairly and adversely affected his or her status, rights, or privileges as a
student. In most cases, a complaint can be resolved at the campus level. Faculty and
staff are available to guide students in completing their programs, and students must be
aware of those resources and to whom issues and concerns should be addressed as follow:
Faculty: Resolution of academic concerns pertaining to individual courses such as
grades, assignments, attendance, etc.
Department Chair or Program Director: Unresolved academic issues pertaining to
the student’s program such as program objectives, curriculum, graduation requirements,
licensure examinations, faculty, etc.
Academic Affairs Office: Unresolved issues pertaining to faculty, curriculum,
grades, attendance, change of program, transfer of credit, graduation requirements,
withdrawal, and personal issues which may impact the student’s education.
Office of the Registrar: Resolution of issues involving course scheduling and
Financial Aid Office: Resolution of issues involving loans, grants, deferments,
verification, federal funding, and consequences of withdrawal.
Bursar’s Office: Resolution of issues involving the status of the student’s
account and issues of billing, such as monthly payments, etc.
Chancellor/President: Resolution of an issue in any area above that remains
A student who believes that his or her complaint remains unsatisfactorily resolved by
Salem may refer the complaint to the appropriate office below:
Accreditation: Accredited by the Higher Learning Commission, 230 South LaSalle
Street, Suite 7-500, Chicago, IL 60604-1413 (www.hlcommission.org) 800.621.7440